Junior Technical Support Engineer (Mandarin Speaker) - Whale Cloud Technology

Join Whale Cloud Technology as a Junior Technical Support Engineer (Mandarin Speaker) and kickstart your career in a dynamic, innovation-driven environment. This is a unique opportunity for passionate engineers to develop their technical skills while providing exceptional technical support to our clients in Jakarta Selatan.

As a Junior Technical Support Engineer, you will be part of a team that ensures the smooth operation of our cloud services. You will troubleshoot technical issues, provide guidance to clients, and contribute to the continuous improvement of our support processes. This role is perfect for someone who is eager to learn and grow in a supportive environment.

📋 Tanggung Jawab Pekerjaan

• Providing technical support to clients, troubleshooting issues, and resolving problems efficiently.
• Documenting technical issues and solutions for future reference.
• Assisting in the development and implementation of new technical solutions.
• Collaborating with the engineering team to improve our cloud services.
• Communicating technical information to clients in both English and Mandarin.
• Participating in team meetings and contributing to the continuous improvement of our support processes.
• Staying up-to-date with the latest industry trends and technologies.
• Ensuring the security and compliance of our cloud services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in technical support or a related role.
• Proficiency in English and Mandarin is a must.
• Familiarity with cloud computing technologies, such as AWS, Azure, or Google Cloud Platform.
• Knowledge of networking concepts and protocols.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

🛠️ Keahlian

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