eCommerce & Digital Strategy Manager - Luxury Hospitality

Join Kempinski Hotels, a global leader in luxury hospitality, as an eCommerce & Digital Strategy Manager at our iconic Hotel Indonesia Kempinski Jakarta. Located in the heart of Central Jakarta near the prestigious Bundaran HI, this 5-star property offers an unparalleled experience for discerning travelers. As a key member of our digital team, you will be instrumental in shaping the future of our online presence and driving our eCommerce strategy.

In this role, you will work closely with our marketing, sales, and technology teams to develop and implement innovative digital solutions that enhance the guest experience and increase revenue. You will leverage your expertise in eCommerce platforms, data analytics, and digital marketing to create a seamless online shopping experience for our guests. With your strategic vision, you will help Kempinski Hotels Jakarta achieve its digital transformation goals and stay ahead of the competition in the luxury hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Develop and implement eCommerce strategies to drive online sales and revenue growth.
• Manage and optimize our eCommerce platform, including Shopify or Magento, to ensure a seamless user experience.
• Leverage data analytics tools such as Google Analytics and Tableau to track performance and make data-driven decisions.
• Collaborate with marketing teams to develop and execute digital marketing campaigns that promote our online offerings.
• Stay up-to-date with industry trends and best practices in eCommerce and digital strategy.
• Work closely with the sales team to integrate online and offline sales channels.
• Monitor and analyze guest feedback to continuously improve our digital offerings.
• Lead and mentor junior team members in eCommerce and digital strategy.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5-7 years of experience in eCommerce and digital strategy, preferably in the luxury hospitality industry.
• Proven track record of successfully implementing eCommerce strategies and driving revenue growth.
• Strong understanding of eCommerce platforms such as Shopify, Magento, or similar.
• Proficiency in data analytics tools such as Google Analytics and Tableau.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Certification in digital marketing or eCommerce is a plus.

🛠️ Keahlian

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